Frenquently Asked Quentions
1. How can I place an order?
Simply browse our collection, select your desired items, choose the correct size and color, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your order securely.
2. What payment methods do you accept?
We accept secure payments via major credit and debit cards. All transactions are encrypted to ensure your payment information remains safe.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders unless stated otherwise. Shipping costs (if applicable) will always be shown clearly at checkout.
4. How long does shipping take?
Processing time usually takes 1–3 business days.
Delivery times vary by location but typically range between 7–14 business days. You will receive a tracking number once your order has been shipped.
5. Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking link so you can follow your package every step of the way.
6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery, provided the item is unused, unworn, and in its original condition.
7. How do I request a return?
To request a return, please contact our customer support team by email at support@yourstore.com and include your order number. Our team will guide you through the return process step by step.
8. Are the sizes true to size?
Our items generally run true to size. We recommend checking the size chart on each product page before placing your order to ensure the best fit.
9. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will resolve the problem as quickly as possible.
11. How can I contact customer support?
You can reach our customer support team via email. We aim to respond to all inquiries within 24–48 hours.
